Privacy Policy

At IoTXperts we are committed to securing your personal information and protecting your privacy when you are on our website, communicate or interact with us.

We respect your privacy and take the protection of personal information very seriously.  The purpose of this policy is to is to describe the way that we collect, store, use and protect information that can be associated with you your or another specific natural or juristic person that can be used to identify you or that person. 

The purpose of this policy is to describe how we handle your personal information.

Audience, Collection, Use and Purpose of Information

The policy applies if you are:

• a visitor on our website
• a partner and/or a customer who has ordered goods and/or services
• a supplier who provides us with goods and/or services

Your personal information can be collected and processed for the following reasons:

• support your experience on the website 
• manage access and authentication to your account if you are partner or customer requiring support using our support portal
• contact you if your request a quote or ask us to contact you using our website or other social media channels
• provide you with a quote, invoice, contractual, financial and related documents for purchase of products and/or services as requested
• you are service provider and you have contracted with us to market and sell your products and/or services

Depending on the products and/or services you require we may collect the following personal information:

• Financial and Entity related information for the purposes providing a quote, invoices, products and services to partners, their clients and our suppliers
• Banking details of entities and persons for the purposes of making payments
• Personal information such as name, surname, email address, contact numbers for providing products and services for partners, their clients and our suppliers
• Username and password if you are registered on our website

We may use or process any product information (including related software), services information or optional information provided for the purposes indicated when you agreed to provide it to us.  Processing includes gathering your personal information, disclosing it and combining it with other personal information.  We generally collect and process your personal information for the purposes specified above.  

We use your personal information to fulfill our obligations to you.  

Your obligation: You may only send your own personal information or the information of another data subject, where you have the permission to do so.

Use of Cookies

We use cookies to improve your experience on our website.  

Cookies are small text files placed on the device you you use to access our website.  These files do not contain personal information but allow us to associate you with a particular device.  These files serve a number of useful purposes including:

• make our website more user friendly 
• improving how our website performs
• manage access and authentication to the support portal if you are a registered user
• purchase a product online on our website

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them.  You can also delete cookies manually.  However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.  Many websites use cookies and you can find out more about them at www.allaboutcookies.org. 

Third Party Cookies

Some of our business partners use their own cookies or widgets on our website.  We have no access or control over them.  Information collected by any of those cookies or widgets is governed by the privacy policy of that company that created it, and not by us.

Storing Your Personal Information

We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country.  Personal information may be stored on servers located outside the country it was collected and stored in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country it was collected.  You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

These processors may work for our suppliers. The transfer of this data may include processing and completing your order for products ordered, including related software and services.   We take all reasonable steps to ensure your data is secure and in agreement with our Privacy Policy as outlined here. Our service providers are required to ensure data is encrypted when transmitted and when stored.

Transmission of data on the internet can never be absolutely secure.  We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available.  As a result of our inability to guarantee safety, you are submitting information to us at your own risk.

Where a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate and keeping your secondary device secure where two-factor authentication is enabled on an account.

Disclosing Your Information

We may share your personal information with our other divisions and companies within the group to which we belong to provide joint content, services for transactions and customer support, to help us deliver the required service, detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications (they will use this information to send you marketing communications if you have consented and requested more information on products or services)

Retention

We will only retain your information for as long as it is necessary, unless a longer retention period is required by law or you have consented to the retention of the record.

We may retain your personal information in physical or electronic records at our discretion.